Shipping policy
Thank you for shopping with Sovoo. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Please note that orders are not processed, shipped or delivered on weekends or public holidays.
Shipping Timeframes
Once your order has been processed and dispatched, delivery typically takes between 6–15 business days, depending on your location and local courier operations.
While we strive to meet these estimated delivery times, delays may occasionally occur due to factors beyond our control, including:
• High order volumes
• Courier delays
• Customs processing
• Severe weather conditions
• Public holidays
• Remote delivery locations
Order Tracking
Once your order has been shipped, you will receive a tracking number via email where available. Tracking information may take a few days to update after dispatch.
Shipping Fees
Shipping costs, if applicable, will be calculated and displayed at checkout before payment is completed.
Any free shipping promotions will be clearly indicated on our website.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Sovoo cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at support@shopsovoo.com and our team will be happy to assist you.
While we will work closely with our shipping partners to help locate delayed shipments, delivery dates are estimates and cannot be guaranteed.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged packaging and product. We will review the issue and work towards a suitable resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: support@shopsovoo.com
We appreciate your patience and thank you for choosing Sovoo.